Client Strategy Manager

The Company

At Pulsate, we’re obsessed with helping retail banks maintain meaningful relationships with their customers in the digital-first new normal. The impact of the pandemic accelerated their digital transformation strategy overnight, and we’ve become their growth partner for long-term success. 

We’re a well funded, high-growth startup. Everyday we set out to build the best communication platform for our customers, and today we empower hundreds of retail banks with powerful technology to help them serve millions of customers across every state in America. 

The Team

Here, you’ll work across teams to dig deep into impactful projects that are changing the way small and medium sized retail banks do business. We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind.

We are a small team with an entrepreneurial spirit. We welcome diverse opinions and ideas but be ready to be challenged if the data doesn't stack up! We’re not hung up on fancy degrees, we’re much more interested in what you’ve done so let us know how awesome you are. We’re committed to your career development and will support you in learning new skills and gaining new experience.

WHAT YOU'LL DO

• Build active and meaningful relationships with customers and work closely with other Pulsate partners.

• Develop a deep knowledge of the Pulsate Platform to ensure our customers get maximum value from our product.

• Promote and encourage implementation of new Pulsate features in order to help customers achieve their goals.

• New customer onboarding and provide training to new customers.

• Bringing usage per customer to agreed levels: constantly striving to expand our customers product usage through onboarding, ongoing training and workshops.

• Creating and updating training materials including regular webinars.

• Be the first point of contact for all customer queries, via zoom and email, following all queries through to completion.

• Build relationships with all teams within Pulsate to allow you to be able to support our customers at all stages.

• Ensure customer satisfaction and long-term loyalty, manage customer expectations, and liaise with support and development team on any product updates requests arising.

  
  

WHO YOU ARE

You’re ready to work in a fast paced, high growth environment, where a large amount of flexibility is required.

• Minimum 3 years’ experience working in a B2B SaaS Customer Success, Account Management, or similar customer-focused role

• Passionate about technology

  • Experience with APIs, integrations, SFTP

• Experience with cross-team customer advocacy

• Passion for creative problem solving and ability to think on your feet in a demanding and fast-moving environment

• Excellent verbal and written communication skills essential

• Experience with managing a knowledge base

• Have experience with customer success and CRM tools

• Be self-motivated, with the ability to work autonomously, and also as part of a team

• Ability to multitask, prioritise and utilise effective time management skills 

• Consistent track record of success and progressive achievement in career to date

• Voracious appetite for learning

• Flexibility to travel to customers globally if required

  
  

Are you a team player who likes working in a fast paced start-up environment and learning new skills? Get in touch!