Product Ops & Special Projects Coordinator

Company Overview: Pulsate is a leading Mobile Engagement Platform tailored for Financial Institutions. Our platform enables personalized, real-time, and proactive messaging to customers, ensuring that financial decisions are made with the institution top of mind. In a nutshell: we build tech that drives personalization and growth for financial institutions. Backed by industry experts, we have established partnerships with numerous credit unions and community banks across the United States.

Position Overview: 

We’re hiring a top-notch organized administrator; someone to keep our product trains running—clear tracks, tight timing, no derailments.  You’ll report to the Head of Product at a fintech mobile engagement platform startup, to help keep pace and order in our blended product and engineering team. You’ll join key meetings, track progress on our weekly sprints, fill in team reporting templates, and make sure we’re sticking to our commitments.

This role is about visibility, follow-through, and rhythm. You’ll help us stay honest about what got done, what slipped, and what needs attention. When someone drops the ball—or doesn’t show up—you’ll notice. And you’ll flag it, calmly and clearly.

You’ll be supporting the Head of Product directly, acting as a second set of eyes and ears when they’re double-booked. This is a great entry point into product or project management in a real working product team.

Key Responsibilities

• Attend product and engineering syncs and record key notes, actions, and decisions

• Distribute clear updates after meetings (decisions made, tasks assigned, deadlines set)

• Track weekly sprint progress: what shipped, what missed, and why

• Fill out weekly reporting docs and dashboards—accurately and on time

• Monitor attendance and follow through on meeting participation

• Flag issues early when deliverables slip or folks miss expectations

• Keep shared calendars, kanban boards, and planning docs clean and up to date

  
  

Required Skills and Experience

• 2+ years experience in coordination, admin, team ops, or project support

• Strong written communication and note-taking—you get the key points without needing a transcript

• Organized and consistent: you don’t need reminders to send reminders

• Able to chase a task down without making it a big deal

• Familiarity with tools like Google Docs, Slack, Notion, Linear, or similar

• Comfortable in a remote, async-first work environmentNice to Have

• Experience with agile, sprint planning, or light project management

• Worked in a startup or product team setting

• Interested in a long-term path toward product or project leadership

  What We Offer

• Remote-first work culture with flexible scheduling

• A clear weekly cadence and defined role within a high-functioning product team

• Direct access to senior product and engineering leads

• Room to grow, whether that’s full-time or expansion into additional interest areas like product marketing, research, etc. , if that’s your goal

How to Apply: Interested candidates are invited to submit their resume, a cover letter detailing their experience, and a portfolio of relevant work.