Office of the COO

Reports to: Chief Operating Officer

Works closely with: VP Sales, Customer Experience Lead, Marketing, RevOps

About Pulsate

Pulsate is a mobile engagement platform built for financial institutions. We help credit unions and community banks across the United States send personalized, real-time messages to their members and customers, so the institution stays top of mind when financial decisions get made.

We are growing fast, building new product, and expanding our partnerships in the US market.

About the Role

We are hiring a Senior Commercial Program Manager to bring structure and accountability to how our commercial teams work together. You will sit in the Office of the COO and run the programmes that depend on Sales, Marketing, Customer Experience, and RevOps working in sync.

Today, the connective work between these teams sits with the COO. As we scale, we need a dedicated owner. This is the role.

You will own things like onboarding, expansion plays, joint campaigns, win-loss programmes, and the cadences and dependencies that make those programmes run on time.

What You’ll Do

Design and run the handovers between Sales, CX, and Marketing (lead to opportunity, opportunity to onboarding, onboarding to expansion)
Run the joint programmes that span commercial teams: GTM launches, expansion plays, integrated campaigns, advocacy and case-study programmes
Equip Sales, CS, and Marketing with shared playbooks and enablement
Run the operational cadences: weekly syncs, monthly reviews, quarterly planning, dependency tracking
Work with RevOps to make sure every programme is measurable
Prepare commercial programme updates for the COO, CEO, and board
Identify where AI and automation can move commercial work faster, and pilot the workflows that prove out

Who We’re Looking For

5 to 7 years in programme management, commercial operations, or revenue operations in B2B SaaS or fintech
Track record of owning cross-functional programmes across Sales, Marketing, and CS, with clear accountability for outcomes
Comfortable holding senior stakeholders accountable without managing them
Clear written and verbal communicator, can translate complexity for executives
Familiar with Salesforce or HubSpot
Confident using LLMs and AI agents to accelerate work

Nice to Have

Experience in fintech, digital banking, or financial services technology
Background in RevOps, sales ops, or CS ops
Familiar with OKR planning cycles
Hands-on experience deploying AI workflows in commercial work

What We Offer

Remote-first working arrangement based in Ireland
The chance to build a new function from the ground up
Direct partnership with the COO, CEO, and the commercial leadership team
An AI-first working environment
Competitive compensation and continuous learning benefits

How to Apply

Send us your resume, a short cover letter, and a brief note on a cross-functional programme you have owned end-to-end.

Pulsate is an equal opportunity employer.