Technology Leader

About Pulsate

Pulsate is a high-growth SaaS scale-up that turns customer insight into real-time, hyper-personalised moments for US financial institutions. Backed by top-tier investors, we reach millions of end-users and operate a culture of radical transparency, weekly demos and measurable customer impact. With a globally distributed engineering team, we now need a delivery-obsessed technology leader to turn big ideas into live product at pace.

Role Purpose / Mission

Own and supercharge our build-and-ship engine, people, process and platform, so Pulsate delivers high-quality features on a predictable, rapid cadence for US clients. Your north star: transform innovative concepts and AI-enabled capabilities into production software customers love, faster than the market moves.

Key Responsibilities

● Champion the transformative use of AI to help customers unlock growth through Pulsate, ensuring every roadmap decision and sprint embraces AI-driven value.

● Design and execute a 12-18 month engineering roadmap that halves cycle-time and doubles deployment frequency.

● Lead, coach and grow a distributed team of ~14 engineers, QA and DevOps in Europe and Asia; closing key talent gaps quickly.

● Embed AI-driven productivity tools (code-gen, test-bots, intelligent monitoring) into the SDLC and measure impact.

● Deliver banking-grade APIs and SDKs with p95 < 1s latency and >99.9% uptime, compliant with PCI DSS, SOC 2 and GDPR.

● Partner with Product & Design to launch MVPs in weeks then iterate quickly based on real-user data.

● Publish and track objective engineering KPIs—cycle-time, deployment frequency, change-fail rate, MTTR, visible company-wide.

● Own engineering budget and vendor choices; optimise cloud spend through FinOps best practice.

● Act as technical ambassador with US prospects and clients, translating architecture into business value.

Success Metrics – First 12 Months

● Median commit-to-prod cycle-time ≤ 7 days; weekly releases become the norm.

● At least 10 customer-visible, banking-grade features shipped, achieving high adoption rates and demonstrably enhancing user engagement and satisfaction, including 30% uplift in MAU..

● Deployment failure rate <5 % with MTTR <1 hour.

● Infrastructure cost per active user down 15% via AI-enabled efficiency gains.

● Team eNPS ≥ 50 with clear career paths and < 5% regrettable attrition.

Required Experience & Skills

Must-have

● Tech leadership success in venture-backed start-up or scale-up where you dramatically accelerated delivery velocity.

● Proven record shipping fintech / digital-banking technology or high-volume martech / ecommerce platforms.

● Hands-on expertise integrating AI tools to boost developer productivity and having built AI or AI-enabled products yourself.

● Deep knowledge of cloud-native, event-driven architectures, CI/CD and DevSecOps.

● Proven ability to translate complex technical concepts into clear, actionable insights for executive, commercial, and non-technical stakeholders, aligning engineering decisions with business strategy.

● Demonstrated ability to set engineering OKRs, surface live dashboards and hold teams accountable.

● Inclusive leadership across remote, multi-time-zone teams; stellar hiring and coaching track record.

● Proven ability to inspire and elevate team performance, setting high standards for delivery and quality in a distributed environment.

Nice-to-have

● Domain knowledge in banking technology/fintech for banks and or credit unions.

● Public thought leadership:conference talks, OSS contributions or technical blogs.

Cultural & Leadership Traits

Delivery-obsessed │ Bias to action │ Transparent, data-driven decision-maker │ Builder-mentor mindset │ Champions diversity & psychological safety │ Celebrates wins loud, learns from misses fast.

Reporting Line & Team Structure

Reports to the CEO

Location / Ways of Working

Remote Ireland. Flexible hours are essential—you will sync with US customers and coordinate engineers from Ireland, Poland, Pakistan, Kenya and India. Monthly meet-ups in Dublin and quarterly off-sites.

Ready to build and ship at pace?

If you’ve already transformed AI-enabled ideas into rapid, reliable releases in fintech, martech or ecommerce, we’d love to hear from you.